Clear terms for a self-service photo order
1. The service and your order
CarSalesPhoto checks eligible exterior car photos, removes their original background and places the source vehicle into a selected prepared scene. A consumer order covers the accepted photo count and outputs shown at checkout. It is a one-time purchase, not a subscription; business accounts may instead use a monthly plan or credit top-ups.
You must be legally able to enter the contract. The checkout summary, price, selected theme, accepted photo count, these terms and the privacy notice form the order description.
2. Photos you submit
You keep your rights in your photos. You grant us a limited licence to store, inspect and process them only to provide, secure and administer your order, meet legal duties, and operate a share page if you separately choose to publish one.
- You must own the photos or have permission to use and process them.
- Do not upload unlawful content, confidential third-party material, or photos that infringe privacy or intellectual-property rights.
- Do not use the service to misrepresent a vehicle, hide its condition, deceive buyers or violate a marketplace's rules.
3. Price, tax and payment
Consumer orders are one-off purchases. The pricing page and checkout show the exact total before payment, including VAT where applicable; Stripe processes the payment.
Business accounts use monthly recurring credit plans or separately purchased credit top-ups. The business account owner manages the plan, top-ups, cancellation and any account-specific media-retention setting. Processing begins only after our server verifies the payment event.
4. Immediate performance and withdrawal
CarSalesPhoto is digital content or a digital service supplied soon after payment. Before ordering, we ask you separately to request immediate performance and acknowledge that, where the law permits, the statutory withdrawal right may be lost once the service has been fully performed or digital content delivery has begun after your prior express consent and acknowledgement.
The acknowledgement is not preselected. If you do not give it, we may be unable to begin immediate processing. Nothing in this section removes rights that cannot lawfully be waived, including remedies for non-conforming digital content or services.
5. AI-edited images and review
The active service creates an AI-edited listing image with your original vehicle in a new background. It is designed to retain visible vehicle details and condition. Review the finished image against the original before publishing.
See the AI & photo processing disclosure for the processing explanation.
6. Delivery, refinements and problems
Estimated processing times are not guaranteed. A secure owner link and, when supplied, an email recovery link provide access to the result. Review each finished image and contact us if a paid result has a problem.
If an image cannot be delivered in conformity with the order, we may reprocess it, accept a replacement source, or provide a proportionate refund. If no conforming output can be delivered, we provide a full refund. These remedies do not replace any mandatory statutory remedy.
7. Availability, self-service support and responsibility
The service is supplied as an automated, self-service product. We do not promise bespoke retouching, uninterrupted availability, a particular sale price, buyer interest, marketplace acceptance, or a specific support response time. You remain responsible for reviewing every result and making truthful disclosures in your advertisement before publishing it.
To the fullest extent permitted by law, we are responsible only for losses that are a foreseeable consequence of our breach. Nothing excludes or limits liability where exclusion is unlawful, including liability for fraud, intentional misconduct, gross negligence, death or personal injury where applicable, or mandatory consumer rights.
8. Sharing, suspension and ending access
Results are private by default. If you create a link-only album, anyone with the unguessable URL can see the selected finished images. You can unpublish, rotate or delete it through the owner controls. We may disable unlawful, abusive, security-risk or rights-infringing content and preserve only the minimum evidence required for a legal claim.
We may change or discontinue future service features. Changes do not remove rights already attached to a paid order. The version accepted at checkout remains recorded with that order.
9. Governing law, complaints and contact
Spanish law applies, without depriving an EU/EEA consumer of mandatory protections in their country of residence. Consumers may bring a claim in any court available under mandatory consumer-jurisdiction rules. Contact us first so we can try to resolve the issue; you may also contact your local consumer authority.
Contact us first so we can try to resolve the issue; you may also contact your local consumer authority. See Company details for our registered address and contact information.